Returns and Exchanges

We offer a 30-day return policy for all Universal Audio hardware and software purchases to ensure you have the perfect sound for your studio. Items must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.

1

Initiate Your Request

Log in to your Universal Audio account and visit the 'Order History' section to submit a return authorization request.

2

Prepare Your Gear

Securely pack your interface, microphone, or accelerator in its original box, ensuring all cables and registration cards are included.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it clearly to the outside of your shipping carton.

4

Receive Your Refund

Once our technicians inspect your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing